AI Office Line
A managed phone system that helps your business answer calls.
AI Office Line answers calls when you or your team cannot. It asks the right questions, saves the caller's details, and keeps each request organized.
Your customers still call when you cannot answer
Calls can come in while you are driving, helping a customer, using tools, or busy with another job. AI Office Line answers for you and helps make sure no details get lost.
Calls that come in after hours
Calls that come in while your team is working
Several customers calling at once
Caller details getting missed or written down the wrong way
More than answering the phone
We set up each system around your business, your services, and the questions you want asked. Not every setup includes every feature.
Answer calls
Answer common questions you approve
Collect the caller's name and contact details
Find out what kind of help the caller needs
Write down what happened
Ask the questions you want asked
Create or update the caller's contact record
Save clear notes about the call
Add a job to the Job Tracker
Transfer the call or take a callback number
Help with text messages when set up
Help with scheduling or follow-up when set up
How the managed service works
You do not have to build or run the technology yourself.
Learn your process
We learn how your business handles calls so the system fits the way you work.
Build the system
We set up AI Office Line and the questions around what your business needs.
Manage it ongoing
We keep the system running so it keeps working for you.
This is a managed service
AI Office Line is not software your team has to figure out alone. SMG Digital sets up the system, organizes the questions, and manages it for you.
Built around how your business works
Approved information guides every response
Caller details are saved for easy follow-up
We manage and maintain the system for you
From a call to an organized request
Answer
The caller gets a clear answer even when your team cannot pick up.
Collect
The system collects the contact details and what the caller needs.
Organize
The caller's details are saved for review, callback, transfer, scheduling, or follow-up, based on how you set it up.
Features vary by setup. AI Office Line does not diagnose damage, give emergency instructions, or make business decisions for you.
Choose your AI Office Line
Start with an AI receptionist for your phone. Upgrade and put her on your phone, in your text messages, and on your smart website.
AI Office Line
Put her on the phone.
The AI receptionist who answers calls.
- Trained AI receptionist
- Available 24/7
- Trained using your approved business information
- Dedicated local business number, subject to availability
- Call answering or forwarded-call coverage
- Customer and service-request intake
- Organized contact and job records
- Call recordings
- Transcripts
- AI-generated summaries
- Private office system and mobile app
- Notifications
- One approved human transfer destination
- Ongoing system management
- AI spending controls
AI Office Line Plus
Put her everywhere customers reach your business.
The AI receptionist who answers calls, communicates by text, and helps website visitors.
- Everything in AI Office Line, plus:
- AI-powered text conversations
- Customer photo collection by text
- Messages and photos saved with the customer's contact record
- Smart multi-page business website
- AI receptionist available through the website
- Website answers based on approved business information
- A2P registration assistance
- SMS compliance pages and consent language
- Basic texting workflows and notifications
- Website hosting and ongoing management
Designed for service businesses that cannot stop for every call
AI Office Line works for businesses that get customer calls while owners and teams are working, driving, helping customers, or on a job.
Restoration Companies
For water, fire, and mold restoration teams, AI Office Line answers inbound calls, captures job details, and organizes service requests so urgent calls are not missed while crews are on site.
Explore restoration companiesPlumbing Companies
For plumbing companies, AI Office Line answers calls, takes service-request details, and tracks each opportunity so bookings stay organized even during peak demand.
Explore plumbing companiesHVAC Companies
For HVAC companies, AI Office Line handles inbound calls, captures system and scheduling details, and organizes requests so seasonal spikes do not overwhelm the team.
Explore hvac companiesElectrical Companies
For electrical companies, AI Office Line answers calls, records project and service details, and keeps opportunities organized in one place.
Explore electrical companiesRoofing Companies
For roofing companies, AI Office Line answers inbound calls, captures caller and property details, and organizes inspection and repair requests so crews can stay focused on the work.
Explore roofing companiesCleaning Companies
For cleaning companies, AI Office Line answers calls, captures booking details, and organizes recurring and one-time service requests.
Explore cleaning companiesGeneral Contractors
For general contractors, AI Office Line answers inbound calls, captures caller and project details, and organizes project inquiries so no request slips through while crews stay focused on the work.
Explore general contractorsWedding Venues
For wedding venues, AI Office Line answers calls from couples, asks useful questions about their event, and captures the details so you can follow up when your schedule allows.
Explore wedding venuesFrequently asked questions
Experience AI Office Line for yourself
Call the live demo and hear how the system can answer a call and collect details.