Your business can answer calls, even when you cannot.
AI Office Line answers calls when you or your team cannot. It asks the right questions, saves the caller's details, and keeps each request organized for follow-up.
Calls arrive at the worst moments
Most service-business owners cannot stop to answer every call. A ringing phone does not wait for you to finish a job, finish a drive, or finish with another customer. AI Office Line helps protect your time while customers still receive a professional, consistent response.
On a jobsite
Driving between jobs
Helping another customer
Working in a loud environment
Away from the phone
Closed for the day
What AI Office Line handles
While the AI is talking, it is also organizing the lead. The customer's name, phone number, service address, type of damage, urgency, and call details are saved for your business automatically. Each system is configured around your business, so not every item applies to every setup.
Answer calls
Collect caller and service-request information
Organize the lead while talking to the customer
Create and update contact records
Save organized notes for each call
Create opportunities in the Job Tracker
Record the call and create a transcript
Generate an AI summary of what happened
Transfer a caller or collect callback information
Alert your business with what needs to happen next
Help with text messages when set up
Provide basic follow-up connected to the original request
This is not voicemail
The AI can understand the situation, collect the details, alert your business, and, when your rules say it is urgent, transfer the caller to a real person without making them hang up and call someone else. The standard service includes one approved human transfer destination.
Choose your AI Office Line
Start with an AI receptionist for your phone. Upgrade and put her on your phone, in your text messages, and on your smart website.
AI Office Line
Put her on the phone.
Your trained AI receptionist answers calls, asks the right questions, and keeps every caller and job organized in one place.
AI Office Line Plus
Put her everywhere customers reach your business.
The same trained AI receptionist on your phone, in your text messages, and on your smart website, with customer photos and conversations kept together.
How it works
A simple, managed process. You do not build or maintain the technology yourself.
Learn your process
Your call-handling and intake process is documented so the system can be configured around your actual workflow.
Build and configure the system
The AI Office Line and intake flow are configured around your approved call-handling needs.
Manage it ongoing
The system is managed and maintained so it continues supporting your approved process.
Built for service-based businesses
AI Office Line is flexible across many service industries. See how it fits yours.
Restoration Companies
For water, fire, and mold restoration teams, AI Office Line answers inbound calls, captures job details, and organizes service requests so urgent calls are not missed while crews are on site.
Explore restoration companiesPlumbing Companies
For plumbing companies, AI Office Line answers calls, takes service-request details, and tracks each opportunity so bookings stay organized even during peak demand.
Explore plumbing companiesHVAC Companies
For HVAC companies, AI Office Line handles inbound calls, captures system and scheduling details, and organizes requests so seasonal spikes do not overwhelm the team.
Explore hvac companiesElectrical Companies
For electrical companies, AI Office Line answers calls, records project and service details, and keeps opportunities organized in one place.
Explore electrical companiesRoofing Companies
For roofing companies, AI Office Line answers inbound calls, captures caller and property details, and organizes inspection and repair requests so crews can stay focused on the work.
Explore roofing companiesCleaning Companies
For cleaning companies, AI Office Line answers calls, captures booking details, and organizes recurring and one-time service requests.
Explore cleaning companiesGeneral Contractors
For general contractors, AI Office Line answers inbound calls, captures caller and project details, and organizes project inquiries so no request slips through while crews stay focused on the work.
Explore general contractorsWedding Venues
For wedding venues, AI Office Line answers calls from couples, asks useful questions about their event, and captures the details so you can follow up when your schedule allows.
Explore wedding venuesDo not see your industry listed? Other service-based businesses can also use AI Office Line. Contact SMG Digital to ask about yours.
Why work with Shirley Gann
AI Office Line is a managed service, not software you figure out alone. Every system is personally built and managed by Shirley.
Every system is personally built and managed
A managed service rather than do-it-yourself software
Configured around the client's actual call and intake needs
Designed to capture and organize important caller information
Nationwide remote onboarding and service
Approved business information guides each system
What are missed calls costing you?
Unanswered calls often turn into lost jobs. Estimate what missed calls may be costing your business with a quick, industry-neutral calculator.
Calculate What Missed Calls Cost YouFrequently asked questions
Clear answers about AI Office Line and how SMG Digital works with service-based businesses.
Experience AI Office Line for yourself
The best way to understand AI Office Line is to hear it. Call the live demo and listen to how it could answer calls for your business. This demo is available 24/7, just like AI Office Line answers your calls and customer inquiries around the clock.