/ shirley@smgandassociates
Stop Losing Jobs To Contractors Who Respond Faster Than You.
Built Specifically for Contractors
Our Contractor Front Office System helps roofing companies, HVAC contractors, plumbers, electricians, landscapers, painters, remodeling companies, and other trades-based businesses capture missed calls, automate follow-up, and book more jobs without hiring additional office staff.
What You'll Discover During Your
14-Day Revenue Test
•Missed Calls Stop Becoming Lost Opportunities
Every inbound call is answered and captured, even when you're on a job site, driving between appointments, or meeting with customers.
• Estimate Requests Get Followed Up Automatically
New inquiries receive immediate follow-up so potential customers don't move on to the next contractor before you respond.
•You'll See Exactly What's Being Captured
Every call, form submission, and inquiry is tracked so you can see opportunities that previously slipped through the cracks.
THE COST OF A MISSED CALL
One More Job Could Pay For
Years Of The System
Most contractors don't need more leads. They need a better way to capture, follow up with, and book the opportunities they're already getting.
A single roof replacement, remodel, HVAC installation, concrete project, or commercial contract can generate thousands in revenue.
At $297 per month, the Contractor Front Office System isn't an expense. It's a tool designed to help you stop losing opportunities to the contractor who responds first.
EXAMPLES
Roof Replacement
$10,000 - $25,000+
Bathroom Remodel
$8,000 - $30,000+
HVAC Installation
$6,000 - $15,000+
Electrical Project
$2,500 - $10,000+
Concrete Project
$5,000 - $20,000+
Commercial Contract
$10,000 - $100,000+
Miss one call.
Lose one opportunity.
Capture one additional job and the system can pay for
itself many times over.
No contracts. No obligation. Measurable results.
Stop Losing Jobs To Contractors Who Respond Faster Than You.
Built Specifically for Contractors
Our Contractor Front Office System helps roofing companies, HVAC contractors, plumbers, electricians, landscapers, painters, remodeling companies, and other trades-based businesses capture missed calls, automate follow-up, and book more jobs without hiring additional office staff.
What You'll Discover During Your
14-Day Revenue Test
• Missed Calls Stop Becoming Lost Opportunities
Every inbound call is answered and captured, even when you're on a job site, driving between appointments, or meeting with customers.
• Estimate Requests Get Followed Up Automatically
New inquiries receive immediate follow-up so potential customers don't move on to the next contractor before you respond.
• You'll See Exactly What's Being Captured
Every call, form submission, and inquiry is tracked so you can see opportunities that previously slipped through the cracks.
THE COST OF A MISSED CALL
One More Job Could Pay For
Years Of The System
Most contractors don't need more leads. They need a better way to capture, follow up with, and book the opportunities they're already getting.
A single roof replacement, remodel, HVAC installation, concrete project, or commercial contract can generate thousands in revenue.
At $297 per month, the Contractor Front Office System isn't an expense. It's a tool designed to help you stop losing opportunities to the contractor who responds first.
EXAMPLES
Roof Replacement
$10,000 - $25,000+
Bathroom Remodel
$8,000 - $30,000+
HVAC Installation
$6,000 - $15,000+
Electrical Project
$2,500 - $10,000+
Concrete Project
$5,000 - $20,000+
Commercial Contract
$10,000 - $100,000+
Miss one call.
Lose one opportunity.
Capture one additional job and the system can pay for
itself many times over.
No contracts. No obligation. Measurable results.
THE 14-DAY REVENUE TEST PROCESS
What Happens Next?
A simple process. No contracts.
Just real results.
THE 14-DAY REVENUE TEST PROCESS
What Happens Next?
A simple process. No contracts. Just real results.
Schedule Your
Setup Call
We'll learn about your business, services, service area, and how you currently handle incoming leads.
15 - 20 minutes
Install Your Front Office System
Your phone, website, forms, calendar, and follow-up processes are configured for your business.
Usually completed in 5–7 days
Run The 14-Day Revenue Test
For the next 14 days you'll see exactly how many calls, estimate requests, and jobs are being captured.
14 days of real data
Review The Results Together
We'll walk you through everything that was captured. If the system is helping your business, we continue.
If not, no hard feelings.
Results call at the end of test
No contracts. No obligation. Measurable results.
Schedule Your
Setup Call
We'll learn about your business, services, service area, and how you currently handle incoming leads.
15 - 20 minutes
Install Your Front Office System
Your phone, website, forms, calendar, and follow-up processes are configured for your business.
Usually completed in 5 –7 days
Run The 14-Day Revenue Test
For the next 14 days you'll see exactly how many calls, estimate requests, and jobs are being captured.
14 days of real data
Review The Results Together
We'll walk you through everything that was captured. If the system is helping your business, we continue.
If not, no hard feelings.
Results call at the end of test
No contracts. No obligation. Measurable results.
How Much Is One
Missed Call Worth?
Most contractors focus on getting more leads.
The real problem is often what happens after the lead arrives.
When calls go unanswered, estimate requests sit too long, or customers don't receive follow-up, opportunities disappear.
The Contractor Front Office System helps capture, follow up with, and organize the leads you're already getting so more opportunities turn into booked jobs.
Built For Service Businesses That Live By The Phone
The Contractor Front Office System is designed for service businesses that depend on calls, estimate requests, and customer follow-up to win new jobs.
✓ Contractors
✓ Home Service Companies
✓ Trades Businesses
✓ Field Service Teams
✓ Owner-Operators
✓ Growing Service Companies
If customers call your business to request service, schedule appointments, or ask for estimates, this system was built for you.
No contracts. No obligation. Measurable results.
MOST CONTRACTORS DON'T NEED MORE LEADS
They Need A Better
Front Office
The Contractor Front Office System helps you capture, follow up with, and book the leads you're already getting.
24/7 Front Office Coverage
Your business never stops taking calls. Customers receive answers, information, and next steps even when you're on a job site, driving between appointments, or spending time with family.
Contractor Website Included
A modern contractor website built to capture leads, showcase your services, answer common questions, and turn visitors into booked appointments.
Missed Call Text Back
When you miss a call, an automatic text message follows up instantly so potential customers don't move on to the next contractor.
Online Scheduling
Allow customers to request appointments online while keeping complete control of your availability and scheduling preferences.
Automated Appointment Reminders
Reduce no-shows and last-minute cancellations with automatic text and email reminders sent before scheduled appointments.
Google Review Automation
Our review system helps generate more 5-star Google reviews by automatically requesting feedback after each job. Satisfied customers are directed to your Google review page, while customer concerns are routed privately so you have the opportunity to address them first.
No contracts. No obligation. Measurable results.
MOST CONTRACTORS DON'T NEED MORE LEADS
They Need A Better
Front Office
Every system includes the tools below, designed to help contractors answer more calls, book more jobs, and improve customer communication.
24/7 Front Office Coverage
Your business never stops taking calls. Customers receive answers, information, and next steps even when you're on a job site, driving between appointments, or spending time with family.
Contractor Website Included
A modern contractor website built to capture leads, showcase your services, answer common questions, and turn visitors into booked appointments.
Missed Call Text Back
When you miss a call, an automatic text message follows up instantly so potential customers don't move on to the next contractor.
Online Scheduling
Allow customers to request appointments online while keeping complete control of your availability and scheduling preferences.
Automated Appointment Reminders
Reduce no-shows and last-minute cancellations with automatic text and email reminders sent before scheduled appointments.
Google Review Automation
Our review system helps generate more 5-star Google reviews by automatically requesting feedback after each job. Satisfied customers are directed to your Google review page, while customer concerns are routed privately so you have the opportunity to address them first.
No contracts. No obligation. Measurable results.
The Difference Is What Happens After
The Lead Arrives
WITHOUT A FRONT OFFICE SYSTEM
Missed calls go to voicemail
Estimate requests wait for follow-up
Customers forget appointments
Reviews are requested inconsistently
Leads fall through the cracks
No visibility into lost opportunities
Customers may choose a competitor that responds first
WITH A CONTRACTOR FRONT OFFICE SYSTEM
All calls are captured
Leads receive immediate responses
Appointment reminders help keep jobs on schedule
Customers experience a more professional process
Conversations stay organized
Happy customers are guided to leave Google reviews while customer concerns are routed privately for resolution
More opportunities become booked jobs
Ready To See What You're Missing?
See how many missed calls, estimate requests, and customer opportunities are being captured in your business over the next 14 days.
No contracts. No obligation. Measurable results.
The Difference Is What Happens After
The Lead Arrives
WITHOUT A FRONT OFFICE SYSTEM
Missed calls go to voicemail
Estimate requests wait for follow-up
Customers forget appointments
Reviews are requested inconsistently
Leads fall through the cracks
No visibility into lost opportunities
Customers may choose a competitor that responds first
WITH A CONTRACTOR FRONT OFFICE SYSTEM
All calls are captured
Leads receive immediate responses
Appointment reminders help keep jobs on schedule
Customers experience a more professional process
Conversations stay organized
Happy customers are guided to leave Google reviews while customer concerns are routed privately for resolution
More opportunities become booked jobs
Ready To See What You're Missing?
See how many missed calls, estimate requests, and customer opportunities are being captured in your business over the next 14 days.
No contracts. No obligation. Measurable results.
COMMON QUESTIONS FROM CONTRACTORS
Frequently Asked Questions
Get answers to the most common questions about the Contractor Front Office System and the 14-Day Revenue Test.
How does the Contractor Front Office System work?
It helps you capture, follow up with, and book more of the leads you're already getting.
When someone calls and you can't answer, they receive an immediate text response. When a potential customer fills out a form, requests an estimate, or reaches out online, the system follows up automatically.
You receive notifications, lead details, appointment requests, and customer conversations in one place so opportunities don't slip through the cracks.
Will this work for my type of contracting business?
Yes. The system works for roofing companies, HVAC contractors, plumbers, electricians, landscapers, painters, remodelers, concrete contractors, and most local service businesses that rely on incoming calls and leads.
What happens during the 14-Day Revenue Test?
We help set up your front office system, including lead capture, missed call follow-up, appointment scheduling, reminders, and review requests. During the next 14 days you'll see exactly how many opportunities are being captured and followed up with.
Do I need a new website?
No.
If you already have a website, we can usually connect the Contractor Front Office System to your existing site through forms, tracking, and automation tools.
If your current website can't support the system, or if you don't have access to it, we'll build you a professional contractor website as part of the setup.
The monthly investment remains the same either way.
What happens when I miss a call?
The system automatically responds to missed calls with a text message so potential customers receive an immediate response instead of moving on to another contractor.
Can customers schedule appointments online?
Yes. Customers can request appointments online, and you control your availability, scheduling preferences, and appointment settings.
How Do Appointment Reminders Work?
The system doesn't just remind customers about appointments.
When a new lead comes in, you'll receive a text notification with the customer's name, phone number, project address, and what they requested.
Once an appointment is scheduled, the customer receives confirmation messages and reminders so everyone stays informed and organized.
This helps reduce missed appointments, forgotten estimates, and scheduling confusion.
How does the Google Review Automation work?
After a completed job, customers receive a simple feedback request. Happy customers can easily leave a Google review, while customer concerns are routed privately so you have an opportunity to resolve issues first.
Why Are Google Reviews So Important?
Our philosophy is simple:
We never recommend spending money on advertising until a contractor has a strong Google review profile.
Too many marketing companies promise more leads while ignoring the foundation that actually helps contractors win jobs: trust.
After completed projects, customers automatically receive a review request by text. Happy customers can quickly leave a Google review, helping strengthen your online reputation and improve local visibility.
If a customer has concerns, their feedback is routed privately first, giving you the opportunity to address the issue before it becomes a public review.
This helps contractors consistently build stronger Google profiles, which often leads to more calls, more trust, and better results when they eventually choose to run advertising.
Can I manage everything from my phone?
Yes. You can view leads, conversations, appointments, and customer activity from your phone, tablet, or computer.
Is there a contract?
No.
We don't believe in locking people into contracts.
If the system is helping your business, you'll want to stay. If it isn't, you shouldn't be forced to.
We're trying to build long-term relationships, not hostage situations.
The goal is simple: earn your business every month through results, not paperwork.
How long does setup take?
Most contractor systems can be configured and activated within a few days after your setup call.
What if I already have office staff?
Great. The Contractor Front Office System is designed to support your existing team, not create more work for them. Many contractors use it alongside an office manager, receptionist, spouse, or administrative assistant to improve response times, follow-up, scheduling, and customer communication.
As your business grows, advanced AI features can automate many front office tasks that traditionally require additional staff, helping you scale without adding significant payroll overhead.
Why Can't I Start Google Ads Immediately?
Because we don't believe in sending more leads into a broken front office.
Before investing in advertising, we want to make sure your website is live, your review system is active, your Google Business Profile is optimized, and your lead follow-up process is working properly.
Once the foundation is in place, we can discuss growth strategies such as Google Ads, SEO, and other traffic sources.
No contracts. No obligation. Measurable results.
COMMON QUESTIONS FROM CONTRACTORS
Frequently Asked Questions
Get answers to the most common questions about the Contractor Front Office System and the 14-Day Revenue Test.
How does the Contractor Front Office System work?
It helps you capture, follow up with, and book more of the leads you're already getting.
When someone calls and you can't answer, they receive an immediate text response. When a potential customer fills out a form, requests an estimate, or reaches out online, the system follows up automatically.
You receive notifications, lead details, appointment requests, and customer conversations in one place so opportunities don't slip through the cracks.
Will this work for my type of contracting business?
Yes. The system works for roofing companies, HVAC contractors, plumbers, electricians, landscapers, painters, remodelers, concrete contractors, and most local service businesses that rely on incoming calls and leads.
What happens during the 14-Day Revenue Test?
We help set up your front office system, including lead capture, missed call follow-up, appointment scheduling, reminders, and review requests. During the next 14 days you'll see exactly how many opportunities are being captured and followed up with.
Do I need a new website?
No.
If you already have a website, we can usually connect the Contractor Front Office System to your existing site through forms, tracking, and automation tools.
If your current website can't support the system, or if you don't have access to it, we'll build you a professional contractor website as part of the setup.
The monthly investment remains the same either way.
What happens when I miss a call?
The system automatically responds to missed calls with a text message so potential customers receive an immediate response instead of moving on to another contractor.
Can customers schedule appointments online?
Yes. Customers can request appointments online, and you control your availability, scheduling preferences, and appointment settings.
How Do Appointment Reminders Work?
The system doesn't just remind customers about appointments.
When a new lead comes in, you'll receive a text notification with the customer's name, phone number, project address, and what they requested.
Once an appointment is scheduled, the customer receives confirmation messages and reminders so everyone stays informed and organized.
This helps reduce missed appointments, forgotten estimates, and scheduling confusion.
How does the Google Review Automation work?
After a completed job, customers receive a simple feedback request. Happy customers can easily leave a Google review, while customer concerns are routed privately so you have an opportunity to resolve issues first.
Why Are Google Reviews So Important?
Our philosophy is simple:
We never recommend spending money on advertising until a contractor has a strong Google review profile.
Too many marketing companies promise more leads while ignoring the foundation that actually helps contractors win jobs: trust.
After completed projects, customers automatically receive a review request by text. Happy customers can quickly leave a Google review, helping strengthen your online reputation and improve local visibility.
If a customer has concerns, their feedback is routed privately first, giving you the opportunity to address the issue before it becomes a public review.
This helps contractors consistently build stronger Google profiles, which often leads to more calls, more trust, and better results when they eventually choose to run advertising.
Can I manage everything from my phone?
Yes. You can view leads, conversations, appointments, and customer activity from your phone, tablet, or computer.
Is there a contract?
No.
We don't believe in locking people into contracts.
If the system is helping your business, you'll want to stay. If it isn't, you shouldn't be forced to.
We're trying to build long-term relationships, not hostage situations.
The goal is simple: earn your business every month through results, not paperwork.
How long does setup take?
Most contractor systems can be configured and activated within a few days after your setup call.
What if I already have office staff?
Great. The Contractor Front Office System is designed to support your existing team, not create more work for them. Many contractors use it alongside an office manager, receptionist, spouse, or administrative assistant to improve response times, follow-up, scheduling, and customer communication.
As your business grows, advanced AI features can automate many front office tasks that traditionally require additional staff, helping you scale without adding significant payroll overhead.
Why Can't I Start Google Ads Immediately?
Because we don't believe in sending more leads into a broken front office.
Before investing in advertising, we want to make sure your website is live, your review system is active, your Google Business Profile is optimized, and your lead follow-up process is working properly.
Once the foundation is in place, we can discuss growth strategies such as Google Ads, SEO, and other traffic sources.
No contracts. No obligation. Measurable results.
Why We Built The Contractor Front Office System
After working with local service businesses for years, I noticed the same problem over and over again.
The contractors weren't the problem.
Most were great at what they did.
The problem was that they were busy doing the work.
They were on roofs, in attics, under houses, driving between jobs, meeting customers, creating estimates, and managing crews.
Meanwhile:
- Calls were missed.
- Estimate requests sat too long.
- Customers didn't always get immediate responses.
- Appointments were forgotten.
- Review requests never got sent.
- And opportunities slipped through the cracks.
- Not because they didn't care.
- Because they were busy running their business.
- That's why we built the Contractor Front Office System.
To help contractors capture more opportunities, follow up faster, stay organized, generate more 5-star reviews, and create a better customer experience without needing a large office staff or adding unnecessary overhead.
The goal isn't to replace what makes your business great.
The goal is to make sure fewer opportunities are lost while you're busy doing the work.
No contracts. No obligation. Measurable results.
Foundation First
Approach
We're invested in client success, not software subscriptions.
Before we discuss SEO, Google Ads, or growth campaigns, we make sure your front office is ready. A missed call can't become a booked job. A lead that never receives follow-up can't become a customer. A business without reviews struggles to earn trust. That's why every client starts with the Front Office System first. Then we build from there.
Client
Success
We don't measure success by subscriptions.
We measure success by whether your business is capturing opportunities, following up consistently, and converting more prospects into customers.
The system provides the tools, but long-term success comes from a partnership between your team and ours.
Revenue Review
Every engagement begins with a Revenue Review.
We evaluate your current systems, customer journey, lead management process, and online presence to identify revenue leaks and improvement opportunities before recommending next steps.
Growth
Path
Every client starts with the Front Office System.
Once the foundation is functioning properly, additional growth systems such as Google Ads, SEO, AI Assistants, and advanced automations can be layered on strategically.
Foundation First
Approach
We're invested in client success, not software subscriptions.
Before we discuss SEO, Google Ads, or growth campaigns, we make sure your front office is ready. A missed call can't become a booked job. A lead that never receives follow-up can't become a customer. A business without reviews struggles to earn trust. That's why every client starts with the Front Office System first. Then we build from there.
Client
Success
We don't measure success by subscriptions.
We measure success by whether your business is capturing opportunities, following up consistently, and converting more prospects into customers.
The system provides the tools, but long-term success comes from a partnership between your team and ours.
Revenue Review
Every engagement begins with a Revenue Review.
We evaluate your current systems, customer journey, lead management process, and online presence to identify revenue leaks and improvement opportunities before recommending next steps.
Growth
Path
Every client starts with the Front Office System.
Once the foundation is functioning properly, additional growth systems such as Google Ads, SEO, AI Assistants, and advanced automations can be layered on strategically.
Ready To Stop Losing Leads?
See how the AI Front Office System captures missed opportunities, automates follow-up, and helps book more customers.
Ready To Stop Losing Leads?
See how the AI Front Office System captures missed opportunities, automates follow-up, and helps book more customers.